REFUND & RETURNS

Last updated: May 23, 2026. These refund and delivery terms apply to orders placed on or after May 23, 2026.

This policy explains when and how refunds are offered for digital products sold on mrcoda.com, including:

• Digital gift codes
• Stored value vouchers
• Game currency codes
• Top-ups, vouchers, and similar digital items

Because delivery is electronic and typically immediate, returns work differently than for physical goods.

• Orders are delivered electronically to your MRCODA account area, displayed after checkout, sent to your registered email, or fulfilled to the account/user details you provide during checkout
• Codes and digital items are intended for one-time redemption or use on third-party platforms and may be region-locked or subject to those platforms’ rules
• Top-ups, game currency, and similar items may be fulfilled directly to an account ID, user ID, server, region, phone number, email address, or other identifier entered during checkout
• If delivery must be delayed for fraud screening, payment review, supplier availability, regulatory checks, publisher limits, or technical issues, we will keep you informed where reasonably possible

When Delivery Is Complete

For digital codes, delivery is complete when the code is made available in your MRCODA account, displayed after checkout, or sent to your registered email address.

For top-ups, game currency, vouchers, and third-party platform products, delivery is complete when our system, supplier, or fulfillment provider confirms delivery to the account ID, user ID, server, region, phone number, email address, or other delivery details entered during checkout.

Delivery does not require the product to be redeemed, used, spent, or consumed by you. Once the item is made available or fulfillment is confirmed, the order is treated as delivered.

When a refund is approved:

• Refunds may be issued to your account balance where permitted by law and payment method rules
• Upon request, we may process a refund to the original payment method at our discretion or where required by applicable law
• Refunds to the original payment method may take 5-14 business days depending on your bank, card network, or payment provider

Account balance cannot be withdrawn, transferred, or converted to cash. It may only be used for purchases on mrcoda.com. See our Terms of Service for full account balance terms.

We will investigate and, where verified, resolve the following issues:

Some orders may be held before delivery for fraud screening, payment review, sanctions screening, payment authentication checks, or manual security verification.

If an order is held before delivery and verification cannot be completed, information is inconsistent, or we cannot reasonably verify that the order is legitimate, MRCODA may cancel the order and refund it where appropriate.

If verification is completed successfully, we may release the order and complete delivery. Once the digital product has been delivered, displayed, emailed, made available, or fulfilled to the customer-provided delivery details, the sale is final except for verified non-delivery or a verified invalid/defective code.

If you are in the EU/UK and you expressly agree to immediate delivery of digital content at checkout, you acknowledge that your 14-day withdrawal right is lost once delivery begins.

If you do not consent to immediate delivery at checkout, we may delay delivery until the withdrawal period ends or until you later provide consent.

Follow these steps to request a refund:

• Redelivery – If a delivery fault occurred
• Replacement code – If the original is verified defective or invalid
• Correction of delivery details – Where possible before fulfillment is completed
• Refund to account balance – Where permitted and appropriate for approved refunds
• Refund to original payment method – Upon request, at our discretion, or where required by applicable law

Account Balance Terms

• Account balance cannot be withdrawn or converted to cash
• Account balance cannot be transferred to other users
• Account balance may only be used for purchases on mrcoda.com
• See our Terms of Service for balance inactivity and expiration policies

We cooperate with payment processors, card networks, banks, suppliers, and law enforcement on fraudulent transactions. We may suspend accounts, block future purchases, and submit dispute evidence where a chargeback or payment dispute is filed after successful delivery or fulfillment.

For payment disputes, we may provide evidence including order details, product description, checkout consent, payment authentication records, 3D Secure result, ECI value, liability-shift status where available, payment processor transaction ID, IP address, device/browser information, delivery logs, supplier fulfillment confirmation, email delivery status, account access logs, support ticket messages, ticket read status, verification requests, customer replies, and other relevant customer communications.

• We don’t charge administrative or “restocking” fees for approved digital goods refunds
• Banking and card scheme posting times vary; once we process a refund, your bank may take 5-10 business days to post it
• Any third-party currency conversion or bank fees are outside our control

We maintain records according to our retention schedule and as reasonably necessary for fraud prevention, customer support, payment processing, dispute response, legal compliance, tax, and accounting purposes.

• Refund case files, customer support tickets, support verification records, ticket read status, and customer communications: 24 months, or longer if connected to an active dispute, fraud review, or legal matter
• Transaction records, order records, payment references, and delivery records: 7 years
• Security logs, IP address, and device/browser records: 12 months unless needed longer for fraud, dispute, legal, or compliance reasons
• Checkout consent records, payment authentication metadata, 3D Secure result, ECI value, liability-shift status where available, delivery evidence, support verification evidence, ticket read records, supplier fulfillment status, and dispute materials: retained as reasonably necessary for payment disputes, fraud prevention, chargeback defense, legal compliance, and accounting records

After applicable retention periods, data is securely deleted or anonymized unless we are legally required or reasonably permitted to retain it longer.

Resellers and bulk purchasers are covered by their separate written agreements. Where those terms conflict with this page, the B2B agreement controls.

Nothing in this policy limits non-waivable consumer rights that apply in your jurisdiction.

We may update this page from time to time. Material changes will be published here with a new effective date.