DELIVERY POLICY

This page explains how we deliver digital products purchased on mrcoda.com, including:

• Digital gift codes
• Stored value vouchers
• Game currency codes
• Similar digital items

This policy applies to consumer purchases. Business customers (resellers/partners) may have additional terms set out in a separate agreement.

After your payment is authorized and any required security review is completed, your item may be delivered electronically through one or more of the following methods:

For top-ups, game currency, wallet credit, mobile top-ups, and other account-based products, delivery may be fulfilled directly to the account ID, user ID, UID, server, region, phone number, email address, or other delivery details entered during checkout.

When Delivery Is Complete

For digital codes, delivery is complete when the code is visible in your MRCODA account, displayed after checkout, or sent to your registered email address.

For top-ups, game currency, wallet credit, vouchers, and third-party platform products, delivery is complete when MRCODA, our supplier, or the relevant fulfillment provider confirms that the product has been delivered to the account ID, user ID, UID, server, region, phone number, email address, or other delivery details entered during checkout.

Delivery does not require the product to be redeemed, used, spent, activated, or consumed by you. Once the digital item is made available or fulfillment is confirmed, the order is treated as delivered, subject only to the non-delivery and verified invalid-code exceptions in our Refund & Returns Policy.

Short delays can occur due to:

• Fraud screening
• Regulatory/sanctions checks
• Publisher/platform rate limits
• Technical maintenance

We aim to resolve these promptly and keep you informed if more information is required.

• You’ll receive an order confirmation and (where applicable) a delivery email
• If you don’t see our emails, please check spam/junk folders
• Add [email protected] to your safe senders list
• You can always view fulfillment status and delivered codes in “My Orders” when signed in

You are responsible for entering accurate delivery details at checkout. We are not responsible for failed, delayed, rejected, or misdirected delivery caused by incorrect, incomplete, inaccessible, or incompatible information provided by you, unless required by applicable consumer protection law.

Examples include, but are not limited to:

• Wrong email address
• Wrong account ID, user ID, UID, server, or region
• Wrong phone number for mobile top-ups
• Purchasing a product that is not compatible with your country, platform, or account region
• Providing an account that cannot receive the product because of platform restrictions, bans, limits, or publisher rules

If you notice an error after placing an order, contact support immediately. We may be unable to stop or reverse delivery once fulfillment has started or completed.

• For pre-release content, we deliver on or shortly after the official release time announced by the publisher
• For temporarily unavailable items or those under manual review, we’ll keep the order open and notify you
• If fulfillment becomes impossible, we will cancel and issue a refund in accordance with our Refund Policy

• Some products are region-locked or tied to specific platform accounts
• Please check your region/platform compatibility before purchasing
• Delivery may be delayed or rejected if platform rules prevent activation for your region/account

If you believe your order wasn’t delivered, follow these steps:

We’ll investigate and, if we confirm non-delivery, we will redeliver or refund as appropriate (see our Refund & Returns Policy).

Digital items are redeemed on third-party platforms that may experience downtime or maintenance.

We are not responsible for those outages, but we will provide reasonable assistance and, where needed, work with the publisher to complete delivery or offer alternatives consistent with our refund policy.

To protect customers, payment methods, suppliers, and our platform, we may temporarily hold an order before delivery for fraud screening, payment review, sanctions screening, account verification, or manual security review.

Orders may be held or reviewed because of:

• High-risk payment signals or payment processor risk alerts
• Missing or failed payment authentication, CVC, AVS, or liability-shift checks
• First-time customer activity or unusual order behavior
• Multiple failed payment attempts, repeated cards, repeated IP addresses, or suspicious velocity patterns
• Mismatch between billing, payment, IP, account, region, or delivery details
• Sanctions, AML/KYC, regulatory, platform, or supplier concerns

Verification Before Delivery

If additional verification is required, we may open a support ticket or contact you by email before releasing the digital product.

We may ask you to confirm billing details, order details, delivery account/ID, and whether you authorized the payment. We may also request a redacted bank app or card statement screenshot showing the MRCODA transaction, amount, date, and last 4 digits of the card.

Do not send full card numbers, CVC codes, passwords, login credentials, identity documents, selfies, bank balances, or unrelated private information unless specifically required by a regulated verification provider.

Verification Outcomes

If verification is completed successfully, we may release the order and complete delivery.

If verification is not completed, information is inconsistent, or we cannot reasonably verify the order, we may cancel the order, refund where appropriate, refuse delivery, suspend the account, or take other fraud-prevention action.

• Delivery to B2B customers may occur via partner portal, secure API, or other agreed channels
• Service levels (including timing, redelivery, and incident handling) are defined in the applicable B2B agreement
• B2B agreements govern in case of any conflict with this policy

This Delivery Policy should be read alongside our:

• Refund & Returns Policy – exceptions, claim windows, remedies
• Terms of Use – acceptable use, sanctions, and AML/KYC
• Privacy Notice – data handling and retention

We may update this page from time to time. Material changes will be published here with a new effective date.