REFUND & RETURNS
Clear, fair, and transparent refund process for digital products
48-Hour Window
Report issues within 48 hours of delivery for refund
Verified Issues
We honor refunds for non-delivery and defective codes
Quick Resolution
5-10 business days typical resolution time
Supplier / Legal Entity
MRCODA GLOBAL LLC
254 Chapman Rd, Ste 208 #22928, Newark, Delaware 19702, USA
What This Policy Covers
This policy explains when and how refunds are offered for digital products sold on mrcoda.com, including:
- Digital gift codes
- Stored value vouchers
- Game currency codes
- Similar digital items
Because delivery is electronic and typically immediate, returns work differently than for physical goods.
Nature of Our Products
- Orders are delivered electronically to your account area and/or to your registered email once payment is authorized
- Codes are intended for one-time redemption on third-party platforms and may be region-locked or subject to those platforms’ rules
- If delivery must be delayed (e.g., fraud screening, regulatory checks, publisher limits), we’ll keep you informed
Important
Please check compatibility and regional restrictions before you purchase.
Our General Rule
Final Sale Policy
Once a digital code has been delivered (i.e., visible in your account or sent to your email), the sale is final and not eligible for return or refund.
Refund Method
When a refund is approved:
- Refunds are issued to your account balance by default
- Upon request, we may process a refund to the original payment method at our discretion
- Refunds to original payment method may take 5-14 business days depending on your payment provider
Account balance cannot be withdrawn, transferred, or converted to cash. It may only be used for purchases on mrcoda.com. See our Terms of Use for full account balance terms.
Exceptions We Honor
We will investigate and, where verified, resolve the following issues:
Non-Delivery
You successfully paid, but we did not deliver the code to your account or email due to a temporary system issue.
Defective or Invalid Code
A code cannot be redeemed because it is genuinely invalid or previously redeemed. We will verify this with the publisher/platform.
Claim Window
Notify us within 48 hours of delivery (or expected delivery) with the evidence listed in Section 6. Requests after that window may be declined unless required by law.
EU/UK Digital Content Withdrawal
If you are in the EU/UK and you agree to immediate delivery, you acknowledge that your 14-day withdrawal right is lost once delivery starts.
If you do not consent to immediate delivery at checkout, we will wait to deliver until the withdrawal period ends or you later provide consent.
How to Request a Refund
Follow these steps to request a refund:
Email Support
Send your request to [email protected]
Include Required Information
Order ID, purchase timestamp, account email, clear description of the issue, and evidence (screenshots, error messages, support tickets)
Wait for Review
We’ll acknowledge your request promptly and provide an outcome within 5-10 business days
Outcomes We May Offer
- Redelivery — If a delivery fault occurred
- Replacement code — If the original is verified defective
- Refund to account balance — Default refund method for all approved refunds
- Refund to original payment method — Upon request and at our discretion
Secure Refund Processing
When refunding to original payment method, we do not store full card numbers; refunds are processed securely via our PCI-compliant payment provider using tokens/last 4 identification.
Account Balance Terms
- Account balance cannot be withdrawn or converted to cash
- Account balance cannot be transferred to other users
- Account balance may only be used for purchases on mrcoda.com
- See our Terms of Use for balance inactivity and expiration policies
Situations That Are Not Refundable
Change of mind after delivery
Incompatibility from region locks or platform rules (where limits were disclosed before purchase)
Codes redeemed by you or anyone with access to your account/email
Purchases made using unauthorized/stolen payment instruments
Note: We cooperate with payment processors and law enforcement on fraudulent transactions.
Chargebacks
Please Contact Us First
If something goes wrong, please contact us first—we will resolve legitimate issues quickly. Unfounded chargebacks may lead to account suspension and we may share dispute materials with our payment processor to protect against fraud.
Processing Times and Fees
- We don’t charge administrative or “restocking” fees for approved digital goods refunds
- Banking and card scheme posting times vary; once we process a refund, your bank may take 5-10 business days to post it
- Any third-party currency conversion or bank fees are outside our control
Record Keeping and Privacy
We maintain records according to our retention schedule:
- Refund case files and customer support tickets: 24 months
- Transaction records (no full PAN): 7 years
- Security logs (e.g., IP/device): 12 months
After these periods, data is securely deleted or anonymized.
B2B Customers
Resellers and bulk purchasers are covered by their separate written agreements. Where those terms conflict with this page, the B2B agreement controls.
Your Statutory Rights
Nothing in this policy limits non-waivable consumer rights that apply in your jurisdiction.
Updates to This Policy
We may update this page from time to time. Material changes will be published here with a new effective date.
