DELIVERY POLICY

This page explains how we deliver digital products purchased on mrcoda.com, including:

• Digital gift codes
• Stored value vouchers
• Game currency codes
• Similar digital items

This policy applies to consumer purchases. Business customers (resellers/partners) may have additional terms set out in a separate agreement.

After your payment is authorized, your item is delivered electronically through:

Delivery is considered completed at the earlier of:

• The moment a code is visible in your account
• The delivery of our email containing the code

Short delays can occur due to:

• Fraud screening
• Regulatory/sanctions checks
• Publisher/platform rate limits
• Technical maintenance

We aim to resolve these promptly and keep you informed if more information is required.

• You’ll receive an order confirmation and (where applicable) a delivery email
• If you don’t see our emails, please check spam/junk folders
• Add [email protected] to your safe senders list
• You can always view fulfillment status and delivered codes in “My Orders” when signed in

• For pre-release content, we deliver on or shortly after the official release time announced by the publisher
• For temporarily unavailable items or those under manual review, we’ll keep the order open and notify you
• If fulfillment becomes impossible, we will cancel and issue a refund in accordance with our Refund Policy

• Some products are region-locked or tied to specific platform accounts
• Please check your region/platform compatibility before purchasing
• Delivery may be delayed or rejected if platform rules prevent activation for your region/account

If you believe your order wasn’t delivered, follow these steps:

We’ll investigate and, if we confirm non-delivery, we will redeliver or refund as appropriate (see our Refund & Returns Policy).

Digital items are redeemed on third-party platforms that may experience downtime or maintenance.

We are not responsible for those outages, but we will provide reasonable assistance and, where needed, work with the publisher to complete delivery or offer alternatives consistent with our refund policy.

• To protect customers and partners, we may hold an order briefly for manual review
• We may request additional verification or limit quantities
• Suspected fraud/abuse may result in delayed or cancelled delivery
• Unlawful or policy-violating activity may lead to account suspension

• Delivery to B2B customers may occur via partner portal, secure API, or other agreed channels
• Service levels (including timing, redelivery, and incident handling) are defined in the applicable B2B agreement
• B2B agreements govern in case of any conflict with this policy

This Delivery Policy should be read alongside our:

• Refund & Returns Policy – exceptions, claim windows, remedies
• Terms of Use – acceptable use, sanctions, and AML/KYC
• Privacy Notice – data handling and retention

We may update this page from time to time. Material changes will be published here with a new effective date.